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Recent reviews

Lucas Morduchowicz

Lucas Morduchowicz

Rated 1 out of 5 stars

Not worth the money. The business model means you're managing the time of your handyman and spending energy / time coordinating maximizing packing things into a 'visit'. This means you have to have tasks that neatly fit into 1 hour and 45 minute intervals, or you're wasting money. That would probably be acceptable to some if the service was great and the handymen were well vetted, one of the core promises of this service. That was not the case in my experience. My first handyman spent 1.5 hours messing up mounting a TV and didn't complete the task. He later texted me asking me for photos of his work and to ask for the visit to be comped, since the amount of work completed was not really close to $200 worth of work. His successor was faster and more efficient, but hampered IMO by the business model. He spent another 1.5 hours finishing that tv mount and mounting one more mirror. My next visit was a 3 hour visit consumed by repainting the mantel under the tv mount which was messed up during the mounting (not entirely their fault, it wasn't properly painted to begin with but was also not really messed up before the tv mount attempts...), and opening a wall in my gym to check for water damage. This is where IMO the business model and weaker comms broke down and really made me question if this was worth the money. Because it was near the end of the visit, the wall was haphazardly closed and looks awful right now. I was not consulted before starting this work and had other smaller jobs on the task list for the day that were probably more appropriate for the time remaining. So all in all, after 4 visits I had: - 1 tv mounted - 1 mirror mounted - Paint messed up during the tv mount fixed - A halfway done check on wall moisture that left the wall in an ugly and unsightly state. This all added up to $600 dollars worth of work. To me that's not really adding up, ESPECIALLY because I prepaid close to 2.1K for all of this! Additionally, when I requested a call to ask for a refund, I did NOT get a call and instead had to call the support line. They cancelled my service, but now ten days later I still haven't gotten my money back. When I emailed, I got a new receipt from THEIR system just now, implying my refund wasn't processed for an entire ten days and ONLY happened now because I was vigilant and complained. So now I'm stuck waiting again for their payment processor to actually refund me a PARTIAL refund for this awful experience. What an absolute mess. Save yourself the trouble and just go find a normal handy person you can trust. They won't force you to fit tasks to preset timeslots and honestly are probably just as vetted as the service you'll get here.

Shanice Becker

Shanice Becker

Rated 1 out of 5 stars

I genuinely wanted to remain a Blue Apron customer, but after approximately five straight weeks of problems, I am seriously considering canceling. This is not one missing ingredient. Nearly every recent order has had significant issues. One order had problems with ALL FOUR meals: potatoes and an egg were missing from the meatloaf, tortillas and corn were missing from the tostadas, Sweety Drop peppers were missing from the Greek chicken bowls, labneh was substituted with sour cream, and soy sauce was sent instead of soy glaze. Sending a tostada meal without tortillas is honestly unbelievable. The following week was worse. I specifically ordered meals for FOUR PEOPLE because I had guests and was relying on Blue Apron for dinner. The box arrived missing TWO ENTIRE PACKS OF CHICKEN, the risotto, and corn. These weren't optional toppings—they were primary components of the meals. I received several emails from Blue Apron about comparatively minor ingredient substitutions that week, yet somehow there was no warning that two packs of chicken would simply be missing. Then, five days before my next delivery, Blue Apron informed me that FOUR of the recipes I selected were unavailable due to inventory constraints. Their email said the order wouldn't be processed unless I took action. I didn't make changes, yet I later received a notification saying the order was delayed/rescheduled rather than canceled. Customer service has repeatedly responded by adding credits to my Blue Apron account. After five weeks, I don't want more credits. Credits force me to continue ordering from a company that has repeatedly failed to provide the complete meals I paid for. The entire reason to pay for a meal-kit service is convenience and reliability. I shouldn't have to go grocery shopping for chicken, risotto, tortillas, eggs, potatoes, corn and other missing ingredients just to make the meals I've already paid for. I've now requested refunds to my original payment method and filed a BBB complaint. I gave Blue Apron multiple opportunities to fix this because I wanted to remain a customer, but five weeks of repeated fulfillment problems is unacceptable.